Even the most successful businesses struggle with negative feedback. If you are faced with negative reviews, it is important to take a step back and analyze the review without reacting immediately. Start by understanding what caused the negative review. Most often negative reviews are posted when a customer has a certain expectation that has not …
Managing a business’s reviews is the best way to maintain good customer service while addressing negative feedback before they become a problem. In today’s modern world, customers are quick to offer both positive and negative feedback as it provides the customer an outlet to share their views with others. Often negative reviews can result in …
Article provided by Revdex.com A business is constantly changing and reinventing itself as it grows. However, poor business procedures are often the cause of negative online reviews. Negative reviews can change customer purchasing decisions as more customers trust online reviews. To protect a company’s online reputation, here are some key factors that will preserve and …